FAQs

What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard and Visa.

Is it safe to shop on Arelle Club?
Your security is our priority. All transactions are processed through encrypted SSL connections and handled by trusted global payment providers. We comply with PCI DSS standards and do not store or share your full credit card details. You can verify the secure connection by the padlock icon in your browser’s address bar.

How long will my order take to arrive?
Orders are usually processed within 1–2 business days. Delivery typically takes 3–5 business days after dispatch, for a total of 4–7 business days. Orders are fulfilled via our trusted logistics partners, and you will receive a tracking link by email once your order has been dispatched. Delivery times may vary due to carrier volume, weather, or local conditions.

What does shipping cost?
Shipping is free for all orders within the United Kingdom. There is no minimum order amount required.

Can I change or cancel my order?
If you need to change your delivery address, contact us within 24 hours of placing your order. After dispatch, address changes are no longer possible. You may cancel your order before it has been dispatched. Once shipped, cancellations are no longer possible, but you may still return items under our returns policy.

What is your returns and exchanges policy?
We offer a 30-day return period from the date of delivery. Items must be unused, in original condition, with tags and proof of purchase. Faulty, damaged, or incorrect items are returned free of charge. For other returns, the customer covers shipping. Refunds are processed within 5–10 business days after the item is received. Exchanges can be arranged by contacting our support team first.

How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link so you can follow its progress. You can also track your order at any time using the “Track Your Order" page on our website. This allows you to see exactly where your items are and gives you peace of mind while they make their way to you.

What should I do if I receive a damaged or incorrect item?
If an item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery. Include photos, your order number, and a brief description of the issue. We will provide either a replacement or a full refund, depending on your preference and stock availability.

How can I get in touch?
Our customer service team is available Monday to Friday, from 9 AM to 5 PM GMT. You can email us directly at support@arelleclub.com or use our Contact page to get in touch. We aim to respond within 24 hours on business days.

Contact Information

Customer Service Hours: Monday-Friday 9 AM to 5 PM GMT
Email: support@arelleclub.com
Phone: +447311133106

Support is provided from the Netherlands with dedicated English-language support for UK customers.
We respond within 24 hours on business days.

Company Information

Company Name: Arelle Club
Registration Number: 93343019 
Business Address: Westerstraat 10, Unit A8613, 3016 DH, Rotterdam, The Netherlands